Skip to content
contact

A real person reads this.

We reply within one business day.

Track an order Have your order number and email? You don't need to sign in. Track my order → Request a certificate Any batch, any time, even years later. Send the lot number from your label. Request a certificate → Shipping & returns Dispatch times, delivery windows and what to do if something arrives damaged. Read the shipping policy →

Send us a message

We can help with orders, shipping, certificates and product specifications. We can't advise on dosing, administration or personal use. Our products are for research use only.

Before you write.

Orders placed before 2 pm ET ship the same day, gel-cooled and tracked, and arrive within two business days across the US. Tracking can take up to 24 hours to start updating.

Send a photo through the form above within 48 hours of delivery and we'll replace it, with nothing to send back.

Peptides are sensitive to temperature and light, so we can't accept returns once an order has shipped. If a vial arrives damaged, we replace it.

No. Everything we sell is for laboratory research only, so we don't give dosing, administration or usage guidance.

Yes. We keep every certificate. Send us the lot number and we'll email the PDF.